HIVRA + Cloudbeds

Create your account at hivra.ai/sign-up and follow the setup: connect your WhatsApp Business number and tell the AI agent about your property. Plans start at $149/month — see hivra.ai/pricing.

You need to be an owner or admin of the property in Cloudbeds. Either way works:

• From the Cloudbeds Marketplace: open Apps & Marketplace in myfrontdesk, find HIVRA, click Connect App and allow access. You land in HIVRA (sign in if asked) and click Confirm connection to link the property to your HIVRA business.
• From HIVRA: go to Settings → Integrations → Cloudbeds, click Connect Cloudbeds, choose your property and allow access.

When connected, the Cloudbeds page in HIVRA shows your property, its room types and a live availability check.

• Reads your property details, currency and time zone.
• Reads your room types (name, description, photos, maximum guests).
• Checks live availability and rates for any dates and number of guests — the same lookup the AI agent uses before quoting a stay.
• The AI agent answers guests on WhatsApp 24/7 in their language (English or Spanish) and hands the chat to your team with full context when needed.

Rolling out next: creating reservations from the chat, recording deposits on the reservation folio, and pre-arrival, in-stay and post-stay guest messages. This article will be updated as each one goes live.

• One Cloudbeds property per HIVRA business. A property already connected to another HIVRA business cannot be connected twice.
• Group (multi-property) accounts are not supported yet.
• HIVRA never changes your rates, room setup or inventory in Cloudbeds.

From HIVRA: Settings → Integrations → Cloudbeds → Disconnect. HIVRA stops reading your property immediately and tells Cloudbeds the app is disabled.

From Cloudbeds: follow Disconnect an app from myfrontdesk. HIVRA loses access as soon as you do.

Email support@hivra.ai with your business name and Cloudbeds property ID. Privacy: hivra.ai/privacy.