HIVRA AI · PUBLIC SECTOR
AI for the
Modern State
From citizen inquiries to administrative workflows — HIVRA AI automates government services over any messaging channel, securely and at the scale your institution demands.
Request a DemoBUILT FOR GOVERNMENT
Across every institution type.
Energy Ministry
Ports & Logistics
Airports
Ports & Trade
Health Ministry
Education Ministry
State Secretariats
Central Banks
Regulatory Bodies
Municipalities
CAPABILITIES
Three problems. One platform.
Citizen Services
Citizen Services
- Resolve common inquiries without staff involvement — 24 hours a day
- Real-time status updates on applications, permits, and requests
- Guide citizens through multi-step processes step by step
- Works over WhatsApp, SMS, and web chat — no new app required
Automation
Process Automation
- Auto-classify and route incoming requests to the right department
- Trigger document generation directly from intake form submissions
- Alert officers to deadlines and pending action items automatically
- Reduce manual data entry with validated, structured intake flows
Operational Intelligence
Operational Intelligence
- Track request volumes and resolution rates in real time
- Identify bottlenecks before they become backlogs
- Generate compliance audit trails automatically
- Surface trends for evidence-based policy decisions
DEPLOYMENT
Live in four steps.
01
Connect
Integrate with your existing government systems in 48 hours. No infrastructure changes required.
02
Configure
Define workflows, escalation paths, and response policies for your institution.
03
Train
Upload service catalogs, legal frameworks, and institutional knowledge bases.
04
Go Live
Deploy gradually — one service, one department, one channel at a time.
Integrations. Compatible with SAP S/4HANA, Microsoft Dynamics 365, and any system with a REST or OData API.
SECURITY & COMPLIANCE
Built for public-sector trust.
End-to-End Encryption
All citizen communications are encrypted in transit and at rest using AES-256.
Full Audit Trail
Every action, decision, and escalation is logged with timestamp and agent ID.
Role-Based Access
Granular permissions for operators, supervisors, and system administrators.
Data Residency
Choose where your data lives. Supports regional and national compliance requirements.
Compliance Ready
Configurable for GDPR, national data protection laws, and sector-specific frameworks.
Zero Retention Mode
Configure the AI to process citizen inquiries without storing PII after the response.
WHY HIVRA
What sets it apart.
Channels
Omnichannel by default
Citizens reach you on WhatsApp, SMS, or web chat — no new apps to install. HIVRA AI unifies all channels into a single operator view.
Escalation
Human handoff built in
When the AI reaches its limit, it routes to the right officer with full conversation context. No citizen is left without an answer.
Language
Multi-language support
Responds fluently in Spanish, indigenous languages, and English. Language detection is automatic and requires no manual configuration.
Track Record
Proven in production
Already processing real transactions for fitness and wellness businesses across LATAM. Production-grade reliability before any government pilot.
CONTACT
Schedule a conversation with our government team.
Whether you are planning a pilot or a full deployment, we start with a discovery call to understand your institution's specific needs and constraints.